Friday, April 20, 2012

Every once in awhile…..

It’s nice to hear that your doing a good job! Especially from your child’s CDE (Certified diabetic educator). It feels like a nice pat on the back for a job well done.
The one big benefit to those of you not pumping yet with our pump is that we can upload Clifford’s numbers to Carelink. The beauty of this is now instead of calling or emailing his CDE when I notice trends, I just upload and she already has the username and password to log on and view them. It’s a beautiful thing really and one reason why we chose to go with Medtronic. I also have to say Medtronic’s customer service is absolutely wonderful! When we had site issues with a few sites a few weeks back, I called and let them know. They shipped out a new box the next day to replace the box that we were not having luck with. Today it was time to put in our first “official” reorder of pump supplies. Called and completed in less than 5 minutes. After that a few hours later I received a call from a Medtronic Rep informing me they were shipping it out today and I’ll have them by the 25th! And that she had already went and scheduled his reorder for next month and will give me a call ahead of time to let me know when it ships. <3 this. Much easier on me. I don’t know about you but I have a little “method” in place of when it’s time to reorder supplies and prescriptions. I refer to it as the prescription board.
But back to my topic, every once in awhile it’s nice to hear about a job well done. The CDE was telling me I did a good job at handling the issue we had here . Was a good compliment for me and set the tone of my day!